Customer Experience Guru
Sales & Marketing Innovation
Do Your Customers♥You Enough?
Bryan helps leaders and their organizations build productive relationships with their key audiences - customers, employees, partners, donors, volunteers, and more.
He positions brands, products and services, people, and initiatives to drive emotion and action across organizations.
His keynote program, "Do Your Customers ♥ You Enough?" and his business communications workshops open the door to better communications, programs, and culture to drive customer lifetime value (CLV) and customer satisfaction, along with increased referrals, referenceability, and tactics to bring customer's voices into the planning and strategy.
Bryan enjoyed a 20-year corporate career driving sales, marketing, and alliance programs to build customer and partner relationships at Hewlett-Packard, McKinsey & Company, and Microsoft. In roles spanning sales, field and product marketing, alliance management, and corporate communications, he effectively positioned brands, products, and initiatives to drive emotion and action, delivering value and growth across organizations.
In his capstone big business roles, Bryan helped Microsoft build world-class relationships with customers. He directed Microsoft's Executive Briefing Center, working with his team, sellers, and company executives to create productive and meaningful engagement with senior business and technical decision-makers, and was Speechwriter and Executive Communications Director for the Microsoft Corporate VP heading the company's global consulting and customer support organizations.
His clients include global companies like Microsoft, NBC Universal, and Boeing. Through his communications consulting firm, 3Ccomms, he has helped entrepreneurs perfect their pitches and billion-dollar tech firms prepare to WOW the attendees at their annual user events.
Words and language have always been Bryan's passion. He earned his bachelor's degree in English Literature at Georgetown University, and an MBA with a Marketing concentration at the Kenan-Flagler School at UNC, Chapel Hill.
Bryan and his wife, Sharon, live with their dog, Raven, and their urban flock of chickens in Seattle's Queen Anne neighborhood, glad their grown children have remained nearby in the beautiful Pacific Northwest. He serves on and has chaired nonprofit boards and enjoys fundraising. Bryan is a wanna-be ski bum in the winter and delights in driving his 20-year-old convertible on long sunny days during Seattle summers. He wishes he knew more about whiskey and gets lost in great fiction when he's reading for pleasure.